Shipping policy

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information.

2. Shipping Rates and Estimates

We ship locally within New Zealand and internationally to Australia. Shipping charges for your order will be calculated and displayed at checkout.

 Within Auckland: Flat rate of $8.00 NZD.

 New Zealand Orders (General/Nationwide): Free shipping is automatically applied at checkout on all orders over $60.00 NZD.

 Australia Shipping: Flat rate of $16.00 NZD. Standard delivery takes approximately 3 to 6 working days.

Please note that delivery targets are estimates provided by our couriers and do not account for unexpected postal delays or rural delivery extensions.

3. Customs, Duties, and Taxes (For Australian Orders)

 Orders under $1,000 AUD: For most consumer goods imported into Australia under $1,000 AUD, customs duties typically do not apply.

 Orders over $1,000 AUD: If your order exceeds $1,000 AUD, the buyer is responsible for any applicable customs duties, import taxes, or clearance fees levied by the Australian Border Force upon arrival.

4. Shipment Confirmation and Order Tracking

Once your order has dispatched, you will receive a confirmation email containing your tracking number. Tracking details typically become active and trackable within 24 hours of dispatch.

5. Damaged, Lost, or Delayed Parcels

If your order arrives damaged in transit, please contact us as soon as possible at [Insert Your Email Address] with your order number and a photo of the item's condition. We handle these cases individually to find a prompt solution.

If your parcel appears significantly delayed or lost, please reach out to us so we can lodge an inquiry with the courier on your behalf.